FAQs | Royal Reels X Pokies & Online Casino Australia

Question 1

How can I claim my welcome bonus at Royal Reels Casino?

Accepted Answer

The 10$ Free welcome bonus is offered by Royal Reels to all its new players. To claim this bonus simply head over to the rewards section on the top right hand side of the website and Claim Now!

Question 2

Why do I need to wager my bonus ?

Accepted Answer

All bonuses offered have a wager requirement of 30x the bonus amount, unless otherwise specified by Royal Reels.

Question 3

Why does it say I still have to complete wagering requirements in order to withdraw from Royal Reels Casino ?

Accepted Answer

You will not be able to withdraw until the wagering requirements of an active bonus have been completed, or you can choose to forfeit the bonus. If you choose to forfeit a bonus, the bonus money and any accumulated winnings will be removed as well.

Question 4

How do I complete wagering requirements?

Accepted Answer

You can play on any pokies on Royal Reels, these contribute 100% towards bonus wagering requirements, table games & live games contribute 3%.

Question 5

Did I wager my bonus enough?

Accepted Answer

To check your bonus wagering status, simply head to the rewards section of Royal Reels, and view \"remaining wagering requirements\" under your active bonus.

Question 6

I deposited but did not receive the bonus from Royal Reels that was promised ?

Accepted Answer

You need to ensure that the terms and conditions of the bonus offer such as the minimum deposit amount and the period during which the deposit needed to be made in order to qualify for the bonus of Royal Reels casino have been met. You must also ensure that you claimed the bonus offer through the rewards section.

Question 7

I received a bonus on my deposit but I didn\'t ask for it, how can I remove it?

Accepted Answer

If you wish to remove an active bonus, you can do so by heading to the rewards section in Royal Reels. Under your active bonus you will see an option to cancel it. Please note that if you do so you will forfeit your remaining bonus and any accumulated winnings.

Question 8

How do I deposit at Royal Reels?

Accepted Answer

1. Once logged into your Royal Reels casino account – click on the \"cashier\" button and select \"deposit\".2. A list will show what deposit methods are available for you to use.3. Select the method you wish to use.4. Follow the simple and easy steps of the method you choose deposit with.

Question 9

What payment methods does Royal Reels accept?

Accepted Answer

We accept the following payment methods :Credit CardsCrypto

Question 10

Can I see all the deposits I have made with Royal Reels casino?

Accepted Answer

You can see your deposit history by clicking on your profile at the top right hand corner of the Royal Reels site. There you will be able to access your transaction history.

Question 11

Why does the deposit still show as \'pending\' and money been taken from my bank account?

Accepted Answer

Extra security checks and communication between banks can sometimes mean that the deposit is not reflected into your playing balance immediately. If the funds have already been taken from your bank account, the deposit should be credited to your balance with us shortly. If our bank does not receive confirmation within 7 working days, the deposit will be declined and the payment will be returned to your bank account.

Question 12

How do I withdraw my winnings from Royal Reels casino?

Accepted Answer

When you want to make a withdrawal, click on your profile to access your account details. Choose the cashout method and fill out the short form. Click on \"withdraw\" and your request will be sent to be processed.

Question 13

Can I cancel my withdrawal request?

Accepted Answer

Withdrawal requests are processed within 24 hours from the time of request. During this time you may cancel your request. In order to do so, click on your profile, go to your \"withdrawals\" section on Royal Reels website. If the request is still pending you will see the option to cancel.

Question 14

How long will it take to receive the withdrawal from Royal Reels?

Accepted Answer

Once the withdrawal has gone from pending to processed, this means the funds are on their way! Kindly note this can take between 3 to 7 working days to land in your bank account.

Question 15

I entered the wrong information when requesting my withdrawal what happens now?

Accepted Answer

Your personal details should be correctly given in order to receive your money within the above allocated times. If incorrect details are entered, do not worry, the funds will bounce back to us and we will advise you to request them again entering the correct details. Kindly note that this can take up to 30 days, unfortunately it is out of our hands and we must wait for the bank to send the funds back.

Question 16

I have not received my withdrawal yet?

Accepted Answer

If the 7 working days have passed and you have not received your withdrawal yet, it is important to note that you may have entered your banking information incorrectly and this may be the reason why the funds have not reached you yet. In this case we ask you to kindly contact our friendly Royal Reels support team, attaching a copy of your bank statement so we can verify these details for you.

Question 17

How do I reset my password at Royal Reels?

Accepted Answer

To reset your password, go to the login page and click on \"Reset password\", enter your email to receive a reset password email.

Question 18

Where can I find complete detailed help on all the games Royal Reels Casino has?

Accepted Answer

Press on the Help button (?) in any game to learn how to play it. This will give you detailed instructions and explanations on how to play the game the Prize amounts and Odds.

Question 19

I received an error while I was playing a round, what do I do?

Accepted Answer

Internet and connection errors can sometimes occur. If you received an error while you were playing, do not worry, our system at Royal Reels is designed to play through any round even with a disruption and any winnings will be credited to your balance.

Question 20

What should I do if I feel there is a discrepancy between game result and winnings?

Accepted Answer

If you feel there is a discrepancy between the game result and winnings, please contact our Livechat or through our contact page. Its important to provide us with a short description of the issue you believe you experienced and the exact date & time, this will assist us in looking into this for you.

Question 21

How do I reach different VIP Loyalty Levels at Royal Reels casino?

Accepted Answer

Royal Reels rewards programme consists of 10 VIP levels ranging from Opal up to Diamond. In order to jump between levels you must collect Experience points along the way!

Question 22

How do I convert my XP at Royal Reels?

Accepted Answer

In order to convert your XP into real funds, head to your profile, click on V.I.P and you will see how many points you currently have and instructions to convert them.

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